Your employees are not lazy, they are probably overworked
I often help companies improve their working environment. It is an integral part of change management. And whilst there are many different reasons for a hostile company culture or demotivated teams, one keeps coming over and over again: overworked employees. Especially for companies that have grown fast or have faced downsizing, the work/activities distribution needs […]
Customer-centric organizations, are they real?
We all talk about value-driven and customer-centric organizations. With what purpose? To show that a business cares for its customers, their preferences, and expectations. To highlight that the efforts go towards top-class customer care. Let’s translate those two slogans into practicality. That means that such businesses provide high-level quality products and services to their clients, and when they occasionally […]