Your employees are not lazy, they are probably overworked

Overworked employees

I often help companies improve their working environment. It is an integral part of change management. And whilst there are many different reasons for a hostile company culture or demotivated teams, one keeps coming over and over again: overworked employees. Especially for companies that have grown fast or have faced downsizing, the work/activities distribution needs […]

Customer-centric organizations, are they real?

Customer centric

We all talk about value-driven and customer-centric organizations. With what purpose?  To show that a business cares for its customers, their preferences, and expectations.  To highlight that the efforts go towards top-class customer care.  Let’s translate those two slogans into practicality. That means that such businesses provide high-level quality products and services to their clients, and when they occasionally […]