Customer-centric organizations, are they real?

Customer centric

We all talk about value-driven and customer-centric organizations. With what purpose?  To show that a business cares for its customers, their preferences, and expectations.  To highlight that the efforts go towards top-class customer care.  Let’s translate those two slogans into practicality. That means that such businesses provide high-level quality products and services to their clients, and when they occasionally […]

Stop overanalysing


Stop overanalysing with complex tools; use pen and paper instead. And especially… work in a team. A few weeks ago, I started a project with a new client. Last week was full of brainstorming, discussions and decision-making. The client is facing a challenging situation. They are experiencing long lead times and quality issues. All this […]

A unique business idea

unique business idea

How can you discover that unique business idea that will make you stand out in a crowded market? And how can you sustain that uniqueness in the future? Tricky questions, I know. But thankfully, they have an answer. And that answer lies within you. I will show you a simple strategy for discovering the unique […]

It’s time to start building the future

building the future

It is always a good time to start building the future. And it is never a good time. Especially if you live by inertia. I am always in a rush. I hurry to finish a project, get another one, grow my business, spend more time with my family and then rush back to work, travel… […]

Change before you have to


“Change before you have to”. Wise words from Jack Welch Ex-CEO of GE, and a visionary man who took the company to the next level. He made GE a market leader, a profitable organisation and a great place to work.We have all been in situations where we doubt change – why bother? Our current circumstances are ‘not that bad’. […]

Top mistakes to avoid when implementing changes

top mistakes to avoid

Driving changes in an organisation can be challenging and complex. As a result, 70% of initiatives fail. But it can be achieved by having a few strategies in place, thus avoiding setbacks. Among them is defining the scope, choosing the correct working method, and making resources available (people, budget, time). Here are the top 7 […]

Process improvement and happy customers

process improvement

At the beginning of its existence, any business is LEAN. The products or services are flawless, work is carried out efficiently, deliveries are just on time, and there is high employee engagement. We make fast decisions and take care of the customer on time. There is little concern with process improvement as things run smoothly.The […]