Boriana Valentinova

Streamline processes

Improving a business could be as simple as getting a better phone system or as complex as changing the entire organisational structure. Depending on business-specific needs, size and maturity, there are many different methods, tools and strategies for optimisation.

Approach business improvement or transformation with an analytical eye and holistic spectrum. Firefighting and local improvements do not bring lasting results. Instead, discover the root causes for the fracture in your processes, and supply chain or the reasons for the poor customer service.

Here I share best practices and proven methods to improve your company into a better, faster, leaner organisation with happy customers.

effectiveness vs efficiency

Efficiency vs effectiveness

“Efficiency is doing things right. Effectiveness is doing the right things.” That’s Peter Drucker’s quote demystifying the efficiency vs effectiveness dilemma.

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