Boriana Valentinova

Hi, I'm Boriana

I help businesses change their operating model to grow, increase efficiency, boost profit, and create a better working environment.

Boriana Valentinova

Hi, I'm Boriana

A business transformation consultant and coach.

I help small and medium-sized businesses change their models and operations to grow, increase efficiency, boost profit and create a better working environment.

The right operating model

An operating model is the blueprint for creating and delivering value to target customers. 

Any business (service or manufacturing) needs three pillars to deliver its value proposition:

  • marketing and sales,
  • operations and fulfilment,
  • finance and accounting.

All these components are not static; they are moving, breathing elements, interdependent and intertwined by processes, people and metrics. They evolve with time, requiring investment, innovation and continuous improvement. The operating model must combine the three and the associated processes in an optimum way to deliver the right quality in the right quantity and at the right moment.

The question I often get is, which is the right operating model for me

The answer is: it depends… 

The way you organise your business to operate and deliver depends on your vision, your resources and the industry you are in. So, start with defining your goals. What do you want to achieve? 

Next, outline the business pillars and the associated processes you need to achieve your goals:

    • What are my customer expectations (your value proposition)?
    • What key activities must I do to generate the expected product or service?
    • What resources (people, investment, time) do I need to get the work done? 
    • Where does the work get done (insourced or outsourced)?
    • How can I drive better outcomes as my business grows?

All that information will help you define your operating model, and you can draw a roadmap to get there

One of the most significant challenges to business growth is resistance to change. Therefore, your operating model has to foresee a transformational capability and have a process for continuous improvement and employee involvement.

So, the right operating model depends on your business vision, understanding your customer and employees, and openness to change!

Download Any of My Free Business Guides

Start your business

Just starting? The essential steps you need to follow to set up the right operating model!

Grow your business

What does it take to scale operations? Is scaling meant for every business?

Streamline processes

How can you deliver faster, better, and cheaper? How can you streamline your processes?

Is this your challenge?

Are you trying to figure out how to change or scale processes, drive value, and improve the customer experience while controlling costs?

How to set up your teams optimally to create an engaging and collaborative working environment that’s customer-centric?

Where to begin, how to “sell”  an innovative or transformational idea to your stakeholders and then how to execute it?

You struggle to get organised with endless priorities or get the team you need to pivot—schedule, structure, budget, stakeholders, investors, risks… 

How Can I Help?

I specialise in continuous improvement and business transformation. I can help you get your operations under control, increase efficiency, boost profits and create an optimum working environment where employees engage and are customer-centric.

My approach is different and value-driven: everything starts and finishes with the customer. I will understand your whole business. Only this way I can provide a holistic strategy or guidance to improve a specific function.

1 We start by defining your vision as a crystal clear goal; whether it is to grow, restructure, transform, improve or even downsize, there will be no more ambiguity.

2 I will work in a team with you to map the whole value stream. I will help you define the right operating model. We will organize the resources and put together an action plan.

3 I will show you how to eliminate resistance to change, get everyone on board, address stoppers and commit to taking the business to the next level.

4 I will help you implement the changes to make the structural, organizational and innovative transformation needed within your business and with your employees.

Ready to learn from best practices?
Read my blog...


Once up and running, how can you grow your business?


Improve, transform, restructure, and be profitable and efficient.

Manage Resistance

The root causes and the tools and strategies. 

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Got a business idea but not sure how to make it happen?​

Starting a business is an exciting journey and a complex one. Here you will find the complete guide, including all the essential steps, templates and tools you need to make it a successful new beginning.

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Ready to grow and scale-up your business?

Scalability is the ability of a system, network, process or even a company to handle a growing amount of work. But is scaling meant for everyone? What does scaling up your business mean? What about growth? Is it the same?

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How to streamline operations and keep customers happy?

Improving a business could be as simple as getting a better phone system or as complex as changing the entire organisational structure. However, business owners should direct their efforts to improve according to their customer’s expectations. Find out how!

Before you go - grab my latest guide!!!

The reasons behind
resistance to change,

This guide will help you understand why we rebel against change even when it benefits us.

And I share two powerful strategies to lead and succeed in turning resistance into an engagement.